Privacy Policy

1. Introduction

F&P Courier ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our delivery services and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, delivery address, email address and telephone numbers (including M-Pesa numbers).
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer.
• To process and deliver your orders (including managing payments via M-Pesa).
• To manage our relationship with you (notifying you about changes to our terms or privacy policy).
• To send you tracking updates via SMS or Email regarding your package status.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@fp-courier.com
Address: Westlands Commercial Center, Nairobi, Kenya